Taking a payment break
Existing AccessFlex customers can request to defer up to 3 of your monthly payments under your agreement.
This can be requested a month at a time, or over 3 consecutive months. Please note, this will extend your agreement with us by the number of months you defer.
You can use the vehicle during any monthly break and during the additional deferred monthly period commencing from the end of your agreement.
Please only request a payment break if:
- You are not currently in financial difficulty*
- You have made the first 3 monthly payments due under your agreement
- You are not in the last month of your agreement
- Your agreement is not currently in arrears
- There are more than 5 working days prior to your next Direct Debit payment
- You haven't already used all 3 months of your payment break allowance
When you take a payment break, your agreement will end later. We recommend that you check the effect this may have on your MOT, warranty and breakdown cover.
If you wish to request a payment break on more than one Toyota AccessFlex finance agreement, please complete this form separately for each.
*If you're finding it stressful or difficult to make your current payments, or have concerns about making them in future, please let us know as we're here to help. We have a range of options available to support your individual circumstances. At Toyota Financial Services, we are committed to supporting you and helping you find the best solution.
To get in touch, contact us by:
- Typing 'Speak to an Agent' in our Live Messenger found at https://www.toyota.co.uk/help-centre/finance where you will be directed to one of the team
- Phone 0370 243 0804 (our opening hours are Monday to Friday 9am-5.30pm)
- Email customeroutcomes@uk.toyota-fs.com.
Remember, the earlier you get in touch the sooner we can help.
It's worth noting, missed or late payments may negatively impact your credit score and this could make it more difficult for you to obtain credit in the future.
Helpful Links
If you're in need of free and impartial help advice, there are several not for profit organisations who can support, such as https://www.citizensadvice.org.uk, https://nationaldebtline.org, https://www.moneyhelper.org.uk and https://www.stepchange.org.