Discretionary Commission Enquiries

This form is for you to use to send us an enquiry regarding Discretionary Commission online, to find out if Discretionary Commission was paid for your finance deal with us and whether you have a complaint on this basis. Please give us as much information as you can, as this will help us to conduct a full investigation.

This form is for new Discretionary Commission enquiries only.

Please note, this is not a complaint form. Once we have completed our investigation of your enquiry, we will be in touch with next steps depending on the outcome of our investigation.

If you wish to enquire about more than one vehicle, please complete a separate form for each vehicle.

If you are a third party contacting us on a customer’s behalf, please do not complete this form.
Please email: commissioncomplaints@toyota-fs.com

If you wish to contact us to discuss an existing enquiry or complaint, please do not use this form. We are dealing with a very high number of enquiries, and will be in touch as soon as we have an update for you.

Your Enquiry

By giving us the information in this form, you agree and consent to us processing any personal data you provide to us, and to us contacting you by email or other means, for the purpose of conducting and completing the investigation, and handling any resulting complaint, as applicable. If you want to know more about how we use your personal data, you can visit our privacy notice. Please note that whilst the privacy notice says that it applies to applicants and customers, in these circumstances, it will also apply to how we process your personal data as part of this investigation, as well as your rights and how long we will keep the data.

Is your address the same as when you took out the motor finance?

Please provide as much information below as you can.

This will help us conclude our investigation efficiently, and without having to contact you for further information.

About the vehicle and agreement

Please note, if we cannot locate an agreement or the relevant information about Discretionary Commission on the basis of the information you have provided in this form, we may need to contact you to request additional information.